State Farm® Insurance Agent Chad Santiago
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Julianne Jocson
October 2, 2025
"I've been working with Chad Santiago since 2021, and over that time, he’s consistently proven himself to be reliable and trustworthy. From the beginning, he has been consistently transparent and thorough in explaining my life insurance coverage. What truly sets him apart is the way he personally reaches out to walk me through any updates or changes, ensuring I’m always informed and comfortable with the details. His communication is clear, timely, and never rushed which speaks volumes about his professionalism and commitment to his clients. It’s reassuring to know that I have someone this dependable and knowledgeable guiding me through something so important. Thank you Chad!"
"I am honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Mahalo!"
Janelle Hiapo
September 20, 2025
"Super great people and service!"
"We’re thankful for your feedback Janelle! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Darri Alvarez
September 20, 2025
"Great service! Fast and helpful!"
"Mahalo for your review Darri! We’re thrilled to know you have had positive experiences with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Rana Chee
September 19, 2025
"Chad Santiago & his staff are very helpful!"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Mahalo!"
Shawnee Opunui
September 19, 2025
"If you live in Lahaina you should have Chad Santiago as your insurance guy! He's the best. Very responsive and always answers my questions. We have several policies (car, dirt bike, golf cart and life insurance) through him and have never ever been disappointed. 10/10. His staff is amazing as well!"
"Mahalo! We’re thankful for your feedback! It’s our pleasure to assist you anytime. Thank you for trusting us with all your insurance needs over the years. If there is anything else we can do to help, please let us know!"
Tiffany Teruya
September 19, 2025
"I have multiple car and renters insurance with Chad at Statefarm Lahaina. I’ve been happy with them since 2007/2008. Taulia is the glue and heart of that office. Great Team members, love them all."
"Mahalo for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Sincerity Williams
September 13, 2025
"Love the team… Chad, Tau, KimAnn and Harmony. Best customer service! (((:"
"Lani, Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Vanny Raffety
September 13, 2025
"Amazing service ! The team went above and beyond to take care of me. Super professional , friendly and reliable - I couldn’t be happier with the experience. Highly recommend!"
"Vanny, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Raquel Utrillo
September 12, 2025
"I’ve personally dealt w/ Chad Santiago, Kim Ann Magno, and Taulia. They are all wonderful!!! Very helpful, efficient, and so trustworthy. They are here to help our community! I’m very glad i switched to State Farm!!! They put my mind at ease. I am very greatful for every one of them in the office. Thank you! Raquel Utrillo"
"We’re thankful for your feedback Raquel! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Mahalo!"
Kiana Vera
September 12, 2025
"The staff are all very helpful and made it quick and easy for me to get insurance coverage."
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Josefina Santos Lomeli
September 11, 2025
"We walk in and nobody welcomes or at least says Hello Am asking for information and nobody stands up they just scream from there desk Giving information with bad attitude You can feel the bad vibes Not professional bad service"
"We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent insurance services is our top priority, please contact us directly (808-667-7888) so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to improve."
Mike
September 9, 2025
"Today we had to make changes to our automobile insurance policy. KimAnn helped me to make sure we got everything right. She is always helpful, polite and a pleasure to work with."
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Dwayne Kobatake
August 26, 2025
"The best insurance team in Hawaii!"
"Mahalo Dwayne for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm Lahaina office. If you ever have any questions or need assistance, we’re here to help!"
J JKB
June 16, 2025
"Like all of Lahaina, Chad and his office have been going through so much since the fires. I really appreciate how they have stepped up and taken care of us so well. They are very caring people, and have been an enormous help to us with all our questions. Mahalo to them all!"
"We’re thankful for your kind feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Mahalo."
Anna Ortiz
June 5, 2025
"We’ve used Chad and his wonderful staff for several years. All very friendly and easy to work with."
"Aloha Anna! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Mahalo."
Tim Bruns
May 8, 2025
"Chad has been my insurance agent for 30 years here on Maui. He and His Office Staff have always been helpful, courteous, and timely. Chad has a lot of patience when explaining insurance and coverage topics and recommendations. He has always looked out for me. I have recommended him to my customers as well for auto and home insurance and I continue to recommend him to You! Tim Bruns, West Maui, Hawaii"
Nikos Loomis
December 19, 2022
"Needed a referral for underwriting 2 properties in FL. Received them attached to email within minutes of ending conversation with Chad."
"Aloha Nikos, Thank you for your review about your inquiry earlier this morning. I hope you are able to get coverages in Florida that you are looking for. Happy Holidays!"
Atlantis Adventures Reservations Maui
October 9, 2022
"Taulia was FANTASTIC... over all satisfied, very knowledgeable, helpful in so many ways. She's awesome"
"Aloha & Mahalo for our kind review!"
Beatriz Sanchez
August 9, 2022
"Chad Santiago is very nice, very polite, and very efficient, fast how you need it, IOm so happy with his service"
"Thank you for your kind review Beatriz."
Anita Marci
July 11, 2022
"I have been working with Chad’s company for many years. He is very professional, caring and always responds quickly. His assistant Taulia is also wonderful. I highly recommend this company for all your insurance needs!!"
"Thank you Anita for your kind words. We really appreciate your business over the years."
Spotlight Photobooth Company
June 29, 2022
"Taulia is the best! She's so helpful and prompt. Thank you for always helping with my requests and paperwork."
"Aloha Melissa! Thank you for trusting our agency for your insurance needs."
gigi keys
June 13, 2022
"Chad and his team are so helpful, patient and friendly. They always listen to my questions and help me find the insurance that makes the most sense for me and my family Mahalo!"
"Aloha Gigi! We appreciate the kind review. Thank you for trusting us with your insurance needs."
charlie manheimer
January 27, 2022
"Taulia was amazing, she got me insurance for my house and at much lower cost then the other Competitors Five star Aloha"
"Aloha Charlie! Mahalo for your review. I'm glad we were able to help you save some money."
Grant Ne
January 12, 2022
"Quick, Very Helpful, Always Kind and Polite. Customer Service ranked #1. I Love State Farm. Best of the Best"
"Aloha Grant! Thank you for your loyalty."
Norman L Barnett
December 16, 2021
"Chad is great, and Taulia handles things very, very pleasantly and efficiently. They are a joy to work with."
"Aloha Norman! Thank you for the very kinds words. Thank you for your loyalty."